Teledyne Paradise Datacom offers support services worldwide. Our dedicated customer support engineers aim to turn around all warranty repairs in less than 10 working days.
If you have purchased your equipment from any of our distributors, please make any initial call to them. If necessary, our distributor will put you in contact with us directly.
For modems purchased directly from Teledyne Paradise Datacom, send an email to Modem Technical Support, and include the following information:
- Equipment model number
- Equipment serial number
- Description of the problem
- Your name and contact information (phone, email)
Please contact Modem technical support for an RMA number. Once authorized, a description of the fault must be provided on the "Modem Fault Report Sheet." A completed fault report sheet must be returned with each modem. Please detail the exact nature of the fault and include equipment status, configuration, log and alarm information.
Download Fault Report Sheet
Please return the product in its original packaging, writing the RMA number on the outside of the shipping container.
Damage incurred during shipping is not covered under warranty!
Modem Warranty Information (no forms)