Contact Technical Support
Teledyne Paradise Datacom offers support services worldwide. Our dedicated customer support engineers aim to turn around all warranty repairs in less than 10 working days.
If you have purchased your equipment from any of our distributors, please make any initial call to them. If necessary, our distributor will put you in contact with us directly.
For units purchased directly from Teledyne Paradise Datacom:
for RF equipment send an email to RF Technical Support,
for modems send an email to Modem Technical Support,
and include the following information:
1. Equipment model number
2. Equipment serial number
3. Description of the problem
4. Your name and contact information (phone, email)
RF Equipment Only
After contacting technical support, you will be assigned an RMA number authorizing the return of the material for evaluation and repair. Tech support will provide a RMA Request Form & RF Fault Report Sheet. Complete the form by filling in all relevant information. Please include the assigned RMA number and a complete description of the problem. Describe any displayed faults, including equipment status and alarm information.
To avoid non-warranty shipping damage, please assure that the units are packed with the original shipping materials and that these materials are in acceptable condition for transit back to the factory. Otherwise, use a professional shipping company which will package the equipment to prevent damage during shipment. Damage incurred during shipping is not covered under warranty!
Include the completed RMA Request Form & RF Fault Report Sheet with the equipment and write the RMA number on the outside of all shipping containers.
Please contact Modem technical support for an RMA number. Once authorized, a description of the fault must be provided on the "Modem Fault Report Sheet" (at the end of the document). A completed fault report sheet must be returned with each modem. Please detail the exact nature of the fault and include equipment status, configuration, log and alarm information.
Please return the product in its original packaging, writing the RMA number on the outside of the shipping container. Damage incurred during shipping is not covered under warranty!